Samwoo Marketing Concepts

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, DO NOT ACCESS THIS WEBSITE. 
SAMWOO MARKETING CONCEPTS RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

OFFICE HOURS

Our offices are open from 9:00 am to 5:00 pm(Hawaii Time) PST Mon-Fri and we will be closed on Saturdays & Sundays and on all national holidays.


PAYMENT TERMS

All online orders are prepaid. At Samwoo Marketing Concepts we accept all major credit cards. However, we can not process your order unless the payment is received. We do not offer a COD payment option.


QUOTATION & ESTIMATES

Estimates are not the final prices. They are only based on the information you provide us and all estimates are only valid within 30 days of the original date that the estimate was calculated. Samwoo Marketing Concepts reserves the right to change all prices without notice at any point of time.


OVER & UNDER RUN QUANTITY

Due to the nature of complex manufacturing in printing business, Samwoo Marketing Concepts reserves the right to provide clients with 5% over or under the quantity of the actual order.


TURNAROUND PERIOD

At Samwoo Marketing Concepts turnaround time refers to the number of the business days that we are processing the client's orders. Turnaround time does not mean/include shipping time, waiting for approval time, file correction time, or any other time period that client's job is being processed beyond services that we provide.


FILE SUBMISSION REQUIREMENTS

In order to help us print your job in a proper manner as far as color, quality and time, client must be diligent to submit their file with Samwoo Marketing Concepts requirements found in our FAQ section.


COLOR PROOF & COLOR MATCHING

Our equipments are calibrated in a regular basis and we are capable of matching our own proofs, however we do not guarantee to match the color of the artwork that is created on your monitor or your proofing equipment.


EMAIL NOTIFICATIONS

Client must use valid email address which is not filtered and, does not require our Customer Service Dept. to fill up forms in order to contact the client.
If client does not receive our notification email due to their email setting, client must contact our Customer Service Dept.


ORDER APPROVAL

You must check your files thoroughly before submitting them to our online ordering system. Samwoo Marketing Concepts is not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to our system. It is client's responsibility to verify all contents of their order before approving the order for print. Samwoo Marketing Concepts is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or logos. The client guarantees the legal title of all matter submitted to Samwoo Marketing Concepts.


SHIPPING & DELIVERY

Delivery time and charges are not included in our estimate/prices. Samwoo Marketing Concepts is not responsible for 3rd party's delay or damages to the product during shipping.


CHANGE ORDERS

Please be noted that due to the automated nature of online ordering system, there are limitations regarding changing the status/quantity of your order(s) however, if you contact our Customer Service Dept. samwoomc@yahoo.com before your order has been sent to press, we might be able to assist you with your request.


RE-ORDERING

Due to the quantity of the jobs we receive online, we do not archive orders more than 90 days in our database. If client is planning to re-order the same job, he/she needs to re-order it within 90 days of the original order date.


ORDER CANCELLATION

If client would like to cancel a placed order, they must notify our CSR immediately before your order is processed through the system. If the art work has not yet been plated, only 20% of the total sales order will be withheld in the refund process. No refund will be issued to the services we have provided you such as Custome Design Services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been Plated or any process thereafter.


CLIENTS SUPPLIED SHIPPING INFORMATION

Samwoo Marketing Concepts is not responsible for wrong shipping addresses or information that has been provided by the clients. It is client's responsibility to check the accuracy of shipping information. If a package is sent back to us due to incorrect shipping address, Samwoo Marketing Concepts will ship the package again to the right address for additional shipping charges.


COPYRIGHT & TRADEMARK INFORMATION

All contents available on this website, including but not limited to site design, text, graphics, interfaces, etc. with all rights reserved, is the property of Samwoo Marketing Concepts and/or third parties protected by intellectual property rights. Client must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents in any way, including in advertising or publicity pertaining to distribution of materials on this site, without Samwoo Marketing Concepts's prior written consent.


LIMITED LIABILITY

Samwoo Marketing Concepts, its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential damages whatsoever resulting from loss of data or profit whether Samwoo Marketing Concepts was notified of these losses in advance.